Refund policy

Refund Policy

You have 90 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition you received it, in its original packaging and with all accessories included. You will also need the receipt or proof of purchase.

To start a return, please contact us at infobbrickgun@gmail.com. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

If you are returning an item for personal reasons, the return shipping costs are your responsibility. If the item arrived defective or damaged, please contact us first so we can verify the issue; once confirmed, we will send you a free return shipping label along with instructions on how to send your package.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or not what you ordered, so we can make it right.

Exchanges

The fastest way to get what you want is to return your item and, once the return is accepted, place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it and in its original packaging.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or card issuer may take some additional time to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at infobbrickgun@gmail.com.